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Knowledge Base: Library Help

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How do I access library books on my KOBO?
Last Updated: Nov 29, 2022 |
Topics:
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Views: 6750
Where can I find content for social media?
Last Updated: Jan 27, 2025 |
Topics:
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Views: 2286
Why can't my email recipients open my attachments, and how do I fix it?

Last Updated: May 05, 2023 | Views: 1193
How do I fill out Cataloging (Cat) Sheets
Last Updated: Jan 28, 2025 |
Topics:
|
Views: 776
How do I use Leap?
Last Updated: Sep 13, 2024 |
Topics:
- Circulation
- Polaris /Leap
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Views: 671
SimplyReports: How do I run a circulation report?
Last Updated: Apr 03, 2025 |
Topics:
- Member Library Services
- SimplyReports
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Views: 591
SimplyReports: How do I log in?
Last Updated: Apr 03, 2025 |
Topics:
- Member Library Services
- SimplyReports
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Views: 438
How are the numbers for library value statements calculated?

Last Updated: Mar 01, 2024 | Views: 410
How do I Manage my Collection?
Last Updated: Aug 28, 2024 |
Topics:
- Collections
- SimplyReports
|
Views: 330
How to access Parkland's OverDrive materials with your TRAC card?
Last Updated: Apr 04, 2025 |
Topics:
- eResources
- Training
|
Views: 317
Hoopla Error Message

Last Updated: Aug 03, 2022 | Views: 242
What do I do with this ILL Item?!
Last Updated: Jan 09, 2025 |
Topics:
- ILL
- Member Library Services
|
Views: 235
Microsoft Office Licensing for Your Library
Last Updated: May 03, 2023 |
Topics:
- Technology Services
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Views: 220
Where do I get the information I need for my Annual Report?
Last Updated: Feb 11, 2025 |
Topics:
- Advocacy
- Board and Governance
|
Views: 208
How can I use a Teams Site for my Library?

Last Updated: Dec 22, 2022 | Views: 203
How do I request a Book Block or STEAM Kit?

Last Updated: Apr 03, 2025 | Views: 192
Board Member Orientation Packages
Last Updated: Jan 06, 2025 |
Topics:
- Board and Governance
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Views: 177
What do I do when a patron who used online self-registration comes in to get their full library card?
Last Updated: Mar 27, 2025 |
Topics:
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Views: 160
Website Training and Webguide Handbook
Last Updated: Apr 19, 2023 |
Topics:
- Training
- Website
|
Views: 157
Logging On/Off of Polaris
Last Updated: Jul 28, 2022 |
Topics:
- Polaris /Leap
- Technology Services
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Views: 155
Purchasing, Cataloguing, & Technical Processing

Last Updated: May 03, 2024 | Views: 140
How to Fix Polaris Login Issue - Win32 Error: 5

Last Updated: Feb 28, 2023 | Views: 137
How to add items to Polaris
Last Updated: Sep 25, 2024 |
Topics:
|
Views: 129
Offline Circ Form
Last Updated: Oct 09, 2024 |
Topics:
- Circulation
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Views: 127
Registering a New Patron
Last Updated: Jul 28, 2022 |
Topics:
- Patrons
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Views: 123
Overdue and Billing Notices
Last Updated: Apr 13, 2023 |
Topics:
- Circulation
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Views: 118
What do I need to Know about Weeding?
Last Updated: Dec 02, 2024 |
Topics:
- Collections
- Polaris /Leap
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Views: 118
What do I tell patrons who believe they are receiving spam texts coming from TRAC?

Last Updated: Oct 14, 2022 | Views: 113
Mugo FAQs – How to Create Banners and Featured Cards
Last Updated: Jun 14, 2024 |
Topics:
- Website
|
Views: 112
How do I set up my Receipt printer in Leap?
Last Updated: Oct 20, 2023 |
Topics:
- Polaris /Leap
- Printers
|
Views: 104
Writing an Exception in Windows Defender for Trojan:JS/CoinHive.B

Last Updated: Jan 10, 2023 | Views: 102
Do you have a recent salary or wage survey for libraries in our area?
Last Updated: Sep 20, 2024 |
Topics:
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Views: 101
Outside Purchases

Last Updated: Jul 10, 2024 | Views: 101
How can I Dispose of My Weeded Materials? (Better World Books)
Last Updated: Mar 07, 2025 |
Topics:
- Collections
|
Views: 100
How Does Princh Wireless Printing Work?
Last Updated: Mar 06, 2025 |
Topics:
- Printers
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Views: 97
How do I find World language Titles to Place Hold Requests?
Last Updated: Mar 12, 2024 |
Topics:
- Collections
- ILL
|
Views: 97
Information Sheet for Items Already in Polaris
Last Updated: Sep 03, 2024 |
Topics:
- Cataloging
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Views: 94
NLLS Phone Protocol

Last Updated: Nov 03, 2022 | Views: 91
What are the TRAC Operational Guidelines and how can I find a copy?

Last Updated: Jun 11, 2024 | Views: 88
Where Can I Find the Training for the new Polaris Permissions?
Last Updated: Feb 25, 2025 |
Topics:
- Niche Academy
- Polaris /Leap
|
Views: 87
How to Find Your Computer's IP Address

Last Updated: Jan 03, 2023 | Views: 83
How can I request a Block of books?
Last Updated: Dec 02, 2024 |
Topics:
- Collections
- Member Library Services
|
Views: 82
Technology Purchase Guidelines
Last Updated: Nov 23, 2022 |
Topics:
- Technology Services
|
Views: 78
Lost or Damaged Materials
Last Updated: Apr 22, 2025 |
Topics:
- Circulation
- Polaris /Leap
|
Views: 75
Technology Replacement Guidelines
Last Updated: Nov 23, 2022 |
Topics:
- Technology Services
|
Views: 74
How Can I Find My Princh Printer ID?
Last Updated: Jan 10, 2025 |
Topics:
- Printers
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Views: 71
What is Volume Control?
Last Updated: Jul 28, 2022 |
Topics:
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Views: 71
When a Staff Member Leaves the Library: Notifying the TSI Department
Last Updated: May 03, 2023 |
Topics:
- Technology Services
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Views: 70
Where can I find help for Canva?

Last Updated: Jan 16, 2023 | Views: 70
Why You Should Delete Your Emails
Last Updated: Jul 20, 2021 |
Topics:
- Technology Services
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Views: 70
Mugo FAQs - How to Set Up Your Menu Structure
Last Updated: Sep 04, 2024 |
Topics:
- Website
|
Views: 70
Using LibAnswers Order Desk Queue-Book/Collection Orders
Last Updated: May 11, 2023 |
Topics:
- LibAnswers
- Orders
|
Views: 69
Patrons from Other Libraries
Last Updated: Dec 19, 2023 |
Topics:
- Patrons
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Views: 69
Mugo FAQs - How To Log In
Last Updated: Oct 08, 2024 |
Topics:
- Website
|
Views: 69
How to Create an Email Signature in Microsoft Outlook
Last Updated: Jul 20, 2021 |
Topics:
- Technology Services
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Views: 69
What should I include in a Help Desk Ticket?
Last Updated: Nov 25, 2021 |
Topics:
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Views: 68
Mugo Training and Support Details
Last Updated: Aug 12, 2024 |
Topics:
- Website
|
Views: 67
What are the Polaris permissions tiers?

Last Updated: Feb 28, 2025 | Views: 64
A/V Repackaging Information and Prices
Last Updated: Jan 16, 2025 |
Topics:
- Bibliographic Services
- Processing
|
Views: 63
File Storage Guidelines
Last Updated: Mar 10, 2023 |
Topics:
- Technology Services
|
Views: 62
What's the deal with the NLLS Floating Collection?
Last Updated: Oct 31, 2024 |
Topics:
- Circulation
- Collections
|
Views: 61
EResource Feats of Strength
Last Updated: Sep 25, 2023 |
Topics:
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Views: 61
What to Expect During a Power Outage at Headquarters

Last Updated: Oct 19, 2023 | Views: 60
My Star receipt quit working. How do I fix it?
Last Updated: Jul 09, 2021 |
Topics:
- Printers
- Technology Services
|
Views: 58
Mugo FAQs - How to Change Your Hours (and Other Home Page Details)
Last Updated: Oct 09, 2024 |
Topics:
- Website
|
Views: 57
Where can I find recordings and presentations/ handouts from 2023 Webinars?

Last Updated: Jun 01, 2023 | Views: 57
What is Grant Connect and how do I use it?
Last Updated: Oct 26, 2022 |
Topics:
- Member Library Services
|
Views: 57
Software Deployments and Updates

Last Updated: Oct 26, 2023 | Views: 56
How to Fix the Polaris Label Manager
Last Updated: May 28, 2024 |
Topics:
- Polaris /Leap
|
Views: 56
How to Identify Pirated Items

Last Updated: Mar 07, 2023 | Views: 56
How do I place holds from the public side of Relais?
Last Updated: Feb 09, 2024 |
Topics:
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Views: 55
Mugo FAQs - How To Use Shared Content From NLLS on Your Website
Last Updated: Dec 18, 2024 |
Topics:
- Website
|
Views: 55
Understanding the Network Equipment at Your Library
Last Updated: Mar 31, 2023 |
Topics:
- Technology Services
|
Views: 55
Printing from a phone or tablet using Princh

Last Updated: Mar 06, 2025 | Views: 55
Mugo FAQs: How to Set Up eCard Registration Form
Last Updated: Sep 16, 2024 |
Topics:
- Website
|
Views: 54
How do I Place an Order Through NLLS?
Last Updated: Jan 04, 2022 |
Topics:
- Member Library Services
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Views: 54
Internet Speeds
Last Updated: Dec 06, 2023 |
Topics:
- Technology Services
|
Views: 53
How do you connect to PressReader at Home?
Last Updated: Dec 02, 2024 |
Topics:
- eResources
|
Views: 53
Need tech help? A guide to contacting the TSI department

Last Updated: Jul 19, 2022 | Views: 53
Reports
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 52
Using LibAnswers Order Desk Queue-Supply Orders
Last Updated: May 11, 2023 |
Topics:
- LibAnswers
- Orders
|
Views: 52
How to Request Multiple Copies of a Title
Last Updated: May 14, 2024 |
Topics:
|
Views: 51
How do I find my book allotment?

Last Updated: Jun 16, 2023 | Views: 51
How does the wireless scanner work?

Last Updated: Aug 28, 2024 | Views: 50
If Reports and Notices will not open, and the error message “An exception has occurred: Attempting to deserialize an empty stream.”

Last Updated: Jan 20, 2023 | Views: 50
Northern Lights Mentorship Project
Last Updated: Jul 04, 2024 |
Topics:
- Member Library Services
- Training
|
Views: 50
Guidelines for Recycling and Donating Old Computers
Last Updated: May 03, 2023 |
Topics:
- Technology Services
|
Views: 49
Why Should I Include a Patron's Birthdate in their Account Registration?

Last Updated: Apr 14, 2022 | Views: 49
What is a Microsoft license?

Last Updated: Oct 27, 2022 | Views: 49
What is Circ Status: Shelving?

Last Updated: Jun 16, 2023 | Views: 48
TRAC Patron Membership Form

Last Updated: Mar 30, 2022 | Views: 47
Mugo FAQs - How to Create and Post a Book List
Last Updated: Oct 08, 2024 |
Topics:
- Website
|
Views: 47
What do I need to know about hiring staff?

Last Updated: Sep 02, 2022 | Views: 47
Welcoming New Patrons
Last Updated: Jul 28, 2022 |
Topics:
- Patrons
|
Views: 46
How to check In Processing/Cataloging Status of Items

Last Updated: Jan 09, 2023 | Views: 46
Where do I find information on Summer or Winter reading programs?
Last Updated: Dec 08, 2022 |
Topics:
- Reading Programs
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Views: 46
Polaris Find Tool
Last Updated: Jul 19, 2021 |
Topics:
- Searching
|
Views: 45
Wireless Statistics and Reports

Last Updated: Jan 26, 2023 | Views: 45
Ticket Submitting Guidelines
Last Updated: Nov 09, 2022 |
Topics:
- LibAnswers
|
Views: 45
What do I have access to in my Microsoft Suite?
Last Updated: Feb 06, 2025 |
Topics:
- Training
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Views: 44

Lost or Damaged Materials
Last Updated: Apr 22, 2025 |
Topics:
- Circulation
- Polaris /Leap
|
Views: 75
How do I partner with another organization to provide programming and other services?
Last Updated: Apr 22, 2025 |
Topics:
- Programs
|
Views: 30
Leap: How do I change a patron's home branch in Leap?

Last Updated: Apr 15, 2025 | Views: 5
Polaris: How to Delete Expired Patron Accounts

Last Updated: Apr 14, 2025 | Views: 5
Tired of sending items in for cataloging? Try Cat Sheet Direct!
Last Updated: Apr 14, 2025 |
Topics:
- Bib Services
- Cataloging
|
Views: 9
How to access Parkland's OverDrive materials with your TRAC card?
Last Updated: Apr 04, 2025 |
Topics:
- eResources
- Training
|
Views: 317
How do I request a Book Block or STEAM Kit?

Last Updated: Apr 03, 2025 | Views: 192
SimplyReports: How do I run a circulation report?
Last Updated: Apr 03, 2025 |
Topics:
- Member Library Services
- SimplyReports
|
Views: 591
What are SRSS/Polaris canned reports and how do I access them?
Last Updated: Apr 03, 2025 |
Topics:
- Library Statistics
- Polaris /Leap
|
Views: 21
SimplyReports: How do I log in?
Last Updated: Apr 03, 2025 |
Topics:
- Member Library Services
- SimplyReports
|
Views: 438

What do I do when a patron who used online self-registration comes in to get their full library card?
Last Updated: Mar 27, 2025 |
Topics:
|
Views: 160
Mugo FAQs: How do I add a new block to my homepage?
Last Updated: Mar 20, 2025 |
Topics:
- Website
|
Views: 12
Mugo FAQs - How To Use Shared Content From NLLS on Your Website
Last Updated: Dec 18, 2024 |
Topics:
- Website
|
Views: 55
Mugo FAQs - How to Add an Event Exception
Last Updated: Dec 17, 2024 |
Topics:
- Technology Services
- Website
|
Views: 10
Mugo FAQs - How To Add An Event
Last Updated: Dec 02, 2024 |
Topics:
- Website
|
Views: 22
Mugo FAQs - Content Structure and Media Library Overview
Last Updated: Dec 02, 2024 |
Topics:
- Website
|
Views: 31
Mugo FAQs - How to Change Your Hours (and Other Home Page Details)
Last Updated: Oct 09, 2024 |
Topics:
- Website
|
Views: 57
Mugo FAQs - How to Create and Post a Book List
Last Updated: Oct 08, 2024 |
Topics:
- Website
|
Views: 47
Mugo FAQs - How To Log In
Last Updated: Oct 08, 2024 |
Topics:
- Website
|
Views: 69
Mugo FAQs: How to Set Up eCard Registration Form
Last Updated: Sep 16, 2024 |
Topics:
- Website
|
Views: 54
Mugo FAQs - How to Set Up Your Menu Structure
Last Updated: Sep 04, 2024 |
Topics:
- Website
|
Views: 70
Mugo Training and Support Details
Last Updated: Aug 12, 2024 |
Topics:
- Website
|
Views: 67
Mugo FAQs – How to Create Banners and Featured Cards
Last Updated: Jun 14, 2024 |
Topics:
- Website
|
Views: 112
Website Training and Webguide Handbook
Last Updated: Apr 19, 2023 |
Topics:
- Training
- Website
|
Views: 157

How can I Dispose of My Weeded Materials? (Better World Books)
Last Updated: Mar 07, 2025 |
Topics:
- Collections
|
Views: 100
What do I need to Know about Weeding?
Last Updated: Dec 02, 2024 |
Topics:
- Collections
- Polaris /Leap
|
Views: 118
How can I request a Block of books?
Last Updated: Dec 02, 2024 |
Topics:
- Collections
- Member Library Services
|
Views: 82
What's the deal with the NLLS Floating Collection?
Last Updated: Oct 31, 2024 |
Topics:
- Circulation
- Collections
|
Views: 61
How do I Manage my Collection?
Last Updated: Aug 28, 2024 |
Topics:
- Collections
- SimplyReports
|
Views: 330
How do I find World language Titles to Place Hold Requests?
Last Updated: Mar 12, 2024 |
Topics:
- Collections
- ILL
|
Views: 97

Lost or Damaged Materials
Last Updated: Apr 22, 2025 |
Topics:
- Circulation
- Polaris /Leap
|
Views: 75
What do I do when a patron who used online self-registration comes in to get their full library card?
Last Updated: Mar 27, 2025 |
Topics:
|
Views: 160
How to Run Overdue and Billing Notices
Last Updated: Mar 12, 2025 |
Topics:
|
Views: 44
What's the deal with the NLLS Floating Collection?
Last Updated: Oct 31, 2024 |
Topics:
- Circulation
- Collections
|
Views: 61
Offline Circ Form
Last Updated: Oct 09, 2024 |
Topics:
- Circulation
|
Views: 127
How do I use Leap?
Last Updated: Sep 13, 2024 |
Topics:
- Circulation
- Polaris /Leap
|
Views: 671
How to Place a Hold
Last Updated: May 14, 2024 |
Topics:
|
Views: 34
Cancelling, Suspending, Reactivating, and Deleting Holds
Last Updated: May 14, 2024 |
Topics:
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Views: 33
How to Request Multiple Copies of a Title
Last Updated: May 14, 2024 |
Topics:
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Views: 51
What does grouping holds do? How do I group holds?
Last Updated: May 14, 2024 |
Topics:
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Views: 28
Why can't I Replace a lost item instead of paying the whole Replacement Fee?
Last Updated: Aug 16, 2023 |
Topics:
|
Views: 35
Overdue and Billing Notices
Last Updated: Apr 13, 2023 |
Topics:
- Circulation
|
Views: 118
How do I access library books on my KOBO?
Last Updated: Nov 29, 2022 |
Topics:
|
Views: 6750
Patron lost her Libby books when she got a new library card - can she get them back?
Last Updated: Jul 28, 2022 |
Topics:
|
Views: 36
Explanation of Statuses
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 33
Bulk Changes
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 36
Reports
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 52
Overdue Material
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 35
Checking In
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 30
Working with Quick-Circ Items
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 19
Create an On-The-Fly (OTF) Item at Check Out
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 34
Checking Out
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 29

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