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Knowledge Base: Library Help

Browse by Topic or search our entire library help database by keyword!

Browse Topics

How do I access library books on my KOBO?
Last Updated: Nov 29, 2022 |
Topics:
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Views: 7036
Marketing: Where can I find content for social media?
Last Updated: Nov 27, 2025 |
Topics:
|
Views: 2618
Why can't my email recipients open my attachments, and how do I fix it?

Last Updated: May 05, 2023 | Views: 1817
How do I fill out Cataloging (Cat) Sheets
Last Updated: Jun 06, 2025 |
Topics:
|
Views: 1007
Hoopla: Lending Policy Error Message

Last Updated: Jun 02, 2025 | Views: 1001
Leap: How do I use Leap?
Last Updated: Dec 04, 2025 |
Topics:
- Circulation
- Polaris /Leap
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Views: 951
SimplyReports: How do I run a circulation report?
Last Updated: Apr 03, 2025 |
Topics:
- Member Library Services
- SimplyReports
|
Views: 707
SimplyReports: How do I log in?
Last Updated: Apr 03, 2025 |
Topics:
- Member Library Services
- SimplyReports
|
Views: 492
How are the numbers for library value statements calculated?

Last Updated: Mar 01, 2024 | Views: 430
How do I Manage my Collection?
Last Updated: Dec 08, 2025 |
Topics:
- Collections
- SimplyReports
|
Views: 401
How do I request a kit from NLLS?
Last Updated: Jul 24, 2025 |
Topics:
|
Views: 352
OverDrive: How to access Parkland's OverDrive materials with your TRAC card?
Last Updated: Jun 02, 2025 |
Topics:
- eResources
- Training
|
Views: 349
Microsoft Office Licensing for Your Library
Last Updated: May 03, 2023 |
Topics:
- Technology Services
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Views: 297
How to add new items to Leap or Polaris
Last Updated: Oct 14, 2025 |
Topics:
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Views: 295
What do I do with this ILL Item?!
Last Updated: Jan 09, 2025 |
Topics:
- ILL
- Member Library Services
|
Views: 278
Where do I get the information I need for my Annual Report?
Last Updated: May 14, 2025 |
Topics:
- Advocacy
- Board and Governance
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Views: 262
How can I use a Teams Site for my Library?

Last Updated: Dec 22, 2022 | Views: 229
How Does Princh Wireless Printing Work?
Last Updated: Mar 06, 2025 |
Topics:
- Printers
|
Views: 225
What do I do when a patron who used online self-registration comes in to get their full library card?
Last Updated: Sep 19, 2025 |
Topics:
|
Views: 222
Purchasing, Cataloguing, & Technical Processing

Last Updated: Dec 11, 2025 | Views: 213
Logging On/Off of Polaris
Last Updated: Jul 28, 2022 |
Topics:
- Polaris /Leap
- Technology Services
|
Views: 211
Where Can I Find the Training for the new Polaris Permissions?
Last Updated: Jun 23, 2025 |
Topics:
- Niche Academy
- Polaris /Leap
|
Views: 207
How do I use Envisionware?
Last Updated: Jun 11, 2025 |
Topics:
- Library Operations
- Training
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Views: 206
How do I set up my Receipt printer in Leap?
Last Updated: Oct 20, 2023 |
Topics:
- Polaris /Leap
- Printers
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Views: 205
How Can I Find My Princh Printer ID?
Last Updated: Jan 10, 2025 |
Topics:
- Printers
|
Views: 204
Registering a New Patron
Last Updated: Dec 10, 2025 |
Topics:
- Patrons
- Polaris /Leap
|
Views: 201
Leap - What is a record set and how do I make one?
Last Updated: Sep 02, 2025 |
Topics:
|
Views: 199
What do I need to Know about Weeding?
Last Updated: Dec 02, 2024 |
Topics:
- Collections
- Polaris /Leap
|
Views: 196
Board Member Orientation Packages
Last Updated: Jan 06, 2025 |
Topics:
- Board and Governance
|
Views: 192
What are the Polaris permissions tiers?
Last Updated: Jun 23, 2025 |
Topics:
- Polaris /Leap
- Technology Services
|
Views: 184
Offline Circ Form
Last Updated: Jun 02, 2025 |
Topics:
- Circulation
|
Views: 180
How to Run Overdue and Billing Notices
Last Updated: Mar 12, 2025 |
Topics:
|
Views: 177
Website Training and Webguide Handbook
Last Updated: Apr 19, 2023 |
Topics:
- Training
- Website
|
Views: 177
Streaming vs. Downloading
Last Updated: Jul 20, 2021 |
Topics:
- Technology Services
|
Views: 173
Information Sheet for Items Already in Polaris
Last Updated: Sep 03, 2024 |
Topics:
- Cataloging
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Views: 173
Overdue and Billing Notices
Last Updated: Apr 13, 2023 |
Topics:
- Circulation
|
Views: 166
How can I Dispose of My Weeded Materials? (Better World Books)
Last Updated: Sep 19, 2025 |
Topics:
- Collections
|
Views: 164
Mugo FAQs – How to Create Banners and Featured Cards
Last Updated: Jun 14, 2024 |
Topics:
- Website
|
Views: 162
Lost or Damaged Materials
Last Updated: Apr 22, 2025 |
Topics:
- Circulation
- Polaris /Leap
|
Views: 160
How to Fix Polaris Login Issue - Win32 Error: 5

Last Updated: Feb 28, 2023 | Views: 159
What are the TRAC Operational Guidelines and how can I find a copy?

Last Updated: Jun 11, 2024 | Views: 148
Polaris Training for New Staff
Last Updated: Dec 18, 2025 |
Topics:
- Polaris /Leap
- Technology Services
|
Views: 143
What do I tell patrons who believe they are receiving spam texts coming from TRAC?

Last Updated: Oct 14, 2022 | Views: 142
Item Record vs. Bibliographic Record
Last Updated: May 06, 2025 |
Topics:
|
Views: 139
Printing from a phone or tablet using Princh

Last Updated: Mar 06, 2025 | Views: 137
Outside Purchases
Last Updated: Jun 06, 2025 |
Topics:
- Bibliographic Services
- Cataloging
|
Views: 135
Writing an Exception in Windows Defender for Trojan:JS/CoinHive.B

Last Updated: Jan 10, 2023 | Views: 134
Mail and Delivery Services: General
Last Updated: Jul 19, 2021 |
Topics:
- Mail and Delivery
|
Views: 130
How do I access in-library digital resources at my Library?

Last Updated: Jul 29, 2025 | Views: 127
Mugo FAQs - How To Log In
Last Updated: Oct 08, 2024 |
Topics:
- Website
|
Views: 123
Tired of sending books in for cataloging? Try Cat Sheet Direct!
Last Updated: Sep 08, 2025 |
Topics:
- Bib Services
- Cataloging
|
Views: 121
Do you have a recent salary or wage survey for libraries in our area?
Last Updated: Sep 20, 2024 |
Topics:
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Views: 120
How to Fix the Polaris Label Manager
Last Updated: Oct 06, 2025 |
Topics:
- Polaris /Leap
|
Views: 115
How to Find Your Computer's IP Address

Last Updated: Jan 03, 2023 | Views: 114
How can I request a Block of books?
Last Updated: Jun 02, 2025 |
Topics:
- Collections
- Member Library Services
|
Views: 113
How do I find World language Titles to Place Hold Requests?
Last Updated: Mar 12, 2024 |
Topics:
- Collections
- ILL
|
Views: 110
NLLS Phone Protocol

Last Updated: Nov 03, 2022 | Views: 108
Why You Should Delete Your Emails
Last Updated: Jul 20, 2021 |
Topics:
- Technology Services
|
Views: 105
Book Club - How to Request Multiple Copies of a Title
Last Updated: Dec 10, 2025 |
Topics:
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Views: 103
Mugo FAQs: How to Set Up eCard Registration Form
Last Updated: Sep 16, 2024 |
Topics:
- Website
|
Views: 101
Patrons from Other Libraries
Last Updated: Dec 19, 2023 |
Topics:
- Patrons
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Views: 100
Mugo FAQs - How To Use Shared Content From NLLS on Your Website
Last Updated: Dec 18, 2024 |
Topics:
- Website
|
Views: 100
What should I include in a Help Desk Ticket?
Last Updated: Nov 25, 2021 |
Topics:
|
Views: 99
Why Should I Include a Patron's Birthdate in their Account Registration?

Last Updated: Apr 14, 2022 | Views: 99
Mugo FAQs - How to Set Up Your Menu Structure
Last Updated: Sep 04, 2024 |
Topics:
- Website
|
Views: 96
How do I find my book allotment?

Last Updated: Dec 02, 2025 | Views: 95
Mugo Training and Support Details
Last Updated: Aug 12, 2024 |
Topics:
- Website
|
Views: 95
My Star receipt quit working. How do I fix it?
Last Updated: Jul 09, 2021 |
Topics:
- Printers
- Technology Services
|
Views: 94
How to Create an Email Signature in Microsoft Outlook
Last Updated: Jul 20, 2021 |
Topics:
- Technology Services
|
Views: 94
Technology Purchase Guidelines
Last Updated: Nov 23, 2022 |
Topics:
- Technology Services
|
Views: 94
What is Volume Control?
Last Updated: Jul 28, 2022 |
Topics:
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Views: 93
How does 3D Print Takeout Service Work?
Last Updated: May 08, 2025 |
Topics:
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Views: 93
Where can I find help for Canva?

Last Updated: Jan 16, 2023 | Views: 92
Understanding the Network Equipment at Your Library
Last Updated: Mar 31, 2023 |
Topics:
- Technology Services
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Views: 91
When a Staff Member Leaves the Library: Notifying the TSI Department
Last Updated: May 03, 2023 |
Topics:
- Technology Services
|
Views: 90
Mugo FAQs - How to Change Your Hours (and Other Home Page Details)
Last Updated: Apr 25, 2025 |
Topics:
- Website
|
Views: 90
Bulk Changes
Last Updated: May 26, 2025 |
Topics:
- Circulation
|
Views: 88
Polaris Find Tool
Last Updated: Jul 19, 2021 |
Topics:
- Searching
|
Views: 87
How do I place holds from the public side of Relais?
Last Updated: Feb 09, 2024 |
Topics:
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Views: 87
TRAC Patron Membership Form

Last Updated: Mar 30, 2022 | Views: 87
Technology Replacement Guidelines
Last Updated: Oct 03, 2025 |
Topics:
- Technology Services
|
Views: 87
Canva - How do I customize templates?
Last Updated: Jun 19, 2025 |
Topics:
|
Views: 84
A/V Repackaging Information and Prices
Last Updated: Jan 16, 2025 |
Topics:
- Bibliographic Services
- Processing
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Views: 84
Using LibAnswers Order Desk Queue-Book/Collection Orders
Last Updated: May 11, 2023 |
Topics:
- LibAnswers
- Orders
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Views: 84
How to attend a meeting in Microsoft Teams
Last Updated: Feb 06, 2025 |
Topics:
- Technology Services
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Views: 83
How to Place a Hold
Last Updated: Oct 17, 2025 |
Topics:
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Views: 83
EResource Feats of Strength
Last Updated: Sep 25, 2023 |
Topics:
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Views: 83
What is Grant Connect and how do I use it?
Last Updated: Oct 26, 2022 |
Topics:
- Member Library Services
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Views: 82
How does the wireless scanner work?
Last Updated: Jul 25, 2025 |
Topics:
|
Views: 80
Reports
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 80
File Storage Guidelines
Last Updated: Mar 10, 2023 |
Topics:
- Technology Services
|
Views: 80
What to Expect During a Power Outage at Headquarters

Last Updated: Oct 19, 2023 | Views: 80
Canva - How do I customize my eResource pamphlet in canva?
Last Updated: Jul 09, 2025 |
Topics:
|
Views: 79
What are SRSS/Polaris canned reports and how do I access them?
Last Updated: Oct 17, 2025 |
Topics:
- Library Statistics
- Polaris /Leap
|
Views: 78
How can Northern Lights Help with my Plan of Service?

Last Updated: Jun 09, 2025 | Views: 77
What's the deal with the NLLS Floating Collection?
Last Updated: Oct 31, 2024 |
Topics:
- Circulation
- Collections
|
Views: 77
Welcoming New Patrons
Last Updated: Jul 28, 2022 |
Topics:
- Patrons
|
Views: 76
How to do Inventory: Method using Leap
Last Updated: Dec 09, 2025 |
Topics:
- Circulation
- Collections
|
Views: 75
Need tech help? A guide to contacting the TSI department

Last Updated: Jul 19, 2022 | Views: 75
Why can't I open this PDF?

Last Updated: Dec 16, 2022 | Views: 75

What to do when your library wants a new name
Last Updated: Dec 22, 2025 |
Topics:
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Views: 6
Calendar of Important Dates and Deadlines for NLLS
Last Updated: Dec 22, 2025 |
Topics:
|
Views: 36
Polaris Training for New Staff
Last Updated: Dec 18, 2025 |
Topics:
- Polaris /Leap
- Technology Services
|
Views: 143
Library Hours Comparison (Population)
Last Updated: Dec 17, 2025 |
Topics:
|
Views: 40
How is the Library System Funded?
Last Updated: Dec 12, 2025 |
Topics:
|
Views: 27
Purchasing, Cataloguing, & Technical Processing

Last Updated: Dec 11, 2025 | Views: 213
Registering a New Patron
Last Updated: Dec 10, 2025 |
Topics:
- Patrons
- Polaris /Leap
|
Views: 201
Book Club - How to Request Multiple Copies of a Title
Last Updated: Dec 10, 2025 |
Topics:
|
Views: 103
Patron Fines and Fees - LEAP
Last Updated: Dec 10, 2025 |
Topics:
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Views: 7
Power BI
Last Updated: Dec 09, 2025 |
Topics:
|
Views: 11

Power BI
Last Updated: Dec 09, 2025 |
Topics:
|
Views: 11
What do I do when a patron who used online self-registration comes in to get their full library card?
Last Updated: Sep 19, 2025 |
Topics:
|
Views: 222
Mugo FAQs - How To Add An Event
Last Updated: Sep 03, 2025 |
Topics:
- Website
|
Views: 51
Mugo FAQs - How to Add an Event Exception
Last Updated: Apr 30, 2025 |
Topics:
- Website
|
Views: 25
Mugo FAQs - How to Change Your Hours (and Other Home Page Details)
Last Updated: Apr 25, 2025 |
Topics:
- Website
|
Views: 90
Mugo FAQs: How do I add a new block to my homepage?
Last Updated: Mar 20, 2025 |
Topics:
- Website
|
Views: 27
Mugo FAQs - How To Use Shared Content From NLLS on Your Website
Last Updated: Dec 18, 2024 |
Topics:
- Website
|
Views: 100
Mugo FAQs - Content Structure and Media Library Overview
Last Updated: Dec 02, 2024 |
Topics:
- Website
|
Views: 58
Mugo FAQs - How to Create and Post a Book List
Last Updated: Oct 08, 2024 |
Topics:
- Website
|
Views: 65
Mugo FAQs - How To Log In
Last Updated: Oct 08, 2024 |
Topics:
- Website
|
Views: 123
Mugo FAQs: How to Set Up eCard Registration Form
Last Updated: Sep 16, 2024 |
Topics:
- Website
|
Views: 101
Mugo FAQs - How to Set Up Your Menu Structure
Last Updated: Sep 04, 2024 |
Topics:
- Website
|
Views: 96
Mugo Training and Support Details
Last Updated: Aug 12, 2024 |
Topics:
- Website
|
Views: 95
Mugo FAQs – How to Create Banners and Featured Cards
Last Updated: Jun 14, 2024 |
Topics:
- Website
|
Views: 162
Website Training and Webguide Handbook
Last Updated: Apr 19, 2023 |
Topics:
- Training
- Website
|
Views: 177

Power BI
Last Updated: Dec 09, 2025 |
Topics:
|
Views: 11
Lost, Claimed Lost and Damaged Items - LEAP
Last Updated: Dec 09, 2025 |
Topics:
|
Views: 57
How to do Inventory: Method using Leap
Last Updated: Dec 09, 2025 |
Topics:
- Circulation
- Collections
|
Views: 75
How do I weed my collection?
Last Updated: Dec 08, 2025 |
Topics:
|
Views: 65
How do I Manage my Collection?
Last Updated: Dec 08, 2025 |
Topics:
- Collections
- SimplyReports
|
Views: 401
Claimed to Lost Procedure
Last Updated: Nov 28, 2025 |
Topics:
|
Views: 7
How can I Dispose of My Weeded Materials? (Better World Books)
Last Updated: Sep 19, 2025 |
Topics:
- Collections
|
Views: 164
What do I need to do with my School-housed Public Library Collection, given the Ministerial Order?
Last Updated: Sep 16, 2025 |
Topics:
|
Views: 22
How do I use the Bulk Change Feature?
Last Updated: Sep 05, 2025 |
Topics:
|
Views: 22
How does the wireless scanner work?
Last Updated: Jul 25, 2025 |
Topics:
|
Views: 80
How do I request a kit from NLLS?
Last Updated: Jul 24, 2025 |
Topics:
|
Views: 352
How can I request a Block of books?
Last Updated: Jun 02, 2025 |
Topics:
- Collections
- Member Library Services
|
Views: 113
Is there a website I can go to that has age ratings for graphic novels?
Last Updated: May 26, 2025 |
Topics:
- Collections
- Processing
|
Views: 33
What do I need to Know about Weeding?
Last Updated: Dec 02, 2024 |
Topics:
- Collections
- Polaris /Leap
|
Views: 196
What's the deal with the NLLS Floating Collection?
Last Updated: Oct 31, 2024 |
Topics:
- Circulation
- Collections
|
Views: 77
How do I find World language Titles to Place Hold Requests?
Last Updated: Mar 12, 2024 |
Topics:
- Collections
- ILL
|
Views: 110

Book Club - How to Request Multiple Copies of a Title
Last Updated: Dec 10, 2025 |
Topics:
|
Views: 103
Patron Fines and Fees - LEAP
Last Updated: Dec 10, 2025 |
Topics:
|
Views: 7
Power BI
Last Updated: Dec 09, 2025 |
Topics:
|
Views: 11
Lost, Claimed Lost and Damaged Items - LEAP
Last Updated: Dec 09, 2025 |
Topics:
|
Views: 57
How to do Inventory: Method using Leap
Last Updated: Dec 09, 2025 |
Topics:
- Circulation
- Collections
|
Views: 75
Leap: How do I use Leap?
Last Updated: Dec 04, 2025 |
Topics:
- Circulation
- Polaris /Leap
|
Views: 951
Claimed to Lost Procedure
Last Updated: Nov 28, 2025 |
Topics:
|
Views: 7
What is the best way to place holds for patrons?
Last Updated: Nov 21, 2025 |
Topics:
|
Views: 25
How do I Process Holds in my Picklist & Unclaimed Holds?
Last Updated: Oct 27, 2025 |
Topics:
|
Views: 28
Cancelling, Suspending, Reactivating, and Deleting Holds
Last Updated: Oct 17, 2025 |
Topics:
|
Views: 71
How to Place a Hold
Last Updated: Oct 17, 2025 |
Topics:
|
Views: 83
What do I do when a patron who used online self-registration comes in to get their full library card?
Last Updated: Sep 19, 2025 |
Topics:
|
Views: 222
What does grouping holds do? How do I group holds?
Last Updated: Sep 11, 2025 |
Topics:
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Views: 52
How do I request a kit from NLLS?
Last Updated: Jul 24, 2025 |
Topics:
|
Views: 352
Offline Circ Form
Last Updated: Jun 02, 2025 |
Topics:
- Circulation
|
Views: 180
Bulk Changes
Last Updated: May 26, 2025 |
Topics:
- Circulation
|
Views: 88
Item Record vs. Bibliographic Record
Last Updated: May 06, 2025 |
Topics:
|
Views: 139
Lost or Damaged Materials
Last Updated: Apr 22, 2025 |
Topics:
- Circulation
- Polaris /Leap
|
Views: 160
How to Run Overdue and Billing Notices
Last Updated: Mar 12, 2025 |
Topics:
|
Views: 177
What's the deal with the NLLS Floating Collection?
Last Updated: Oct 31, 2024 |
Topics:
- Circulation
- Collections
|
Views: 77
Why can't I Replace a lost item instead of paying the whole Replacement Fee?
Last Updated: Aug 16, 2023 |
Topics:
|
Views: 52
Overdue and Billing Notices
Last Updated: Apr 13, 2023 |
Topics:
- Circulation
|
Views: 166
How do I access library books on my KOBO?
Last Updated: Nov 29, 2022 |
Topics:
|
Views: 7036
Patron lost her Libby books when she got a new library card - can she get them back?
Last Updated: Jul 28, 2022 |
Topics:
|
Views: 51
Explanation of Statuses
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 55
Reports
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 80
Overdue Material
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 75
Checking In
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 53
Working with Quick-Circ Items
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 36
Create an On-The-Fly (OTF) Item at Check Out
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 61
Checking Out
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 40

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