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Knowledge Base: Library Help

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Browse Topics

How do I access library books on my KOBO?
Last Updated: Nov 29, 2022 |
Topics:
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Views: 6943
Marketing: Where can I find content for social media?
Last Updated: Jun 02, 2025 |
Topics:
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Views: 2523
Why can't my email recipients open my attachments, and how do I fix it?

Last Updated: May 05, 2023 | Views: 1617
How do I fill out Cataloging (Cat) Sheets
Last Updated: Jun 06, 2025 |
Topics:
|
Views: 950
Leap: How do I use Leap?
Last Updated: Jun 02, 2025 |
Topics:
- Circulation
- Polaris /Leap
|
Views: 882
Hoopla: Lending Policy Error Message

Last Updated: Jun 02, 2025 | Views: 769
SimplyReports: How do I run a circulation report?
Last Updated: Apr 03, 2025 |
Topics:
- Member Library Services
- SimplyReports
|
Views: 667
SimplyReports: How do I log in?
Last Updated: Apr 03, 2025 |
Topics:
- Member Library Services
- SimplyReports
|
Views: 484
How are the numbers for library value statements calculated?

Last Updated: Mar 01, 2024 | Views: 421
How do I Manage my Collection?
Last Updated: Aug 28, 2024 |
Topics:
- Collections
- SimplyReports
|
Views: 391
How do I request a kit from NLLS?
Last Updated: Jul 24, 2025 |
Topics:
|
Views: 342
OverDrive: How to access Parkland's OverDrive materials with your TRAC card?
Last Updated: Jun 02, 2025 |
Topics:
- eResources
- Training
|
Views: 335
Microsoft Office Licensing for Your Library
Last Updated: May 03, 2023 |
Topics:
- Technology Services
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Views: 265
How to add new items to Leap or Polaris
Last Updated: Oct 14, 2025 |
Topics:
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Views: 262
What do I do with this ILL Item?!
Last Updated: Jan 09, 2025 |
Topics:
- ILL
- Member Library Services
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Views: 261
Where do I get the information I need for my Annual Report?
Last Updated: May 14, 2025 |
Topics:
- Advocacy
- Board and Governance
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Views: 243
How can I use a Teams Site for my Library?

Last Updated: Dec 22, 2022 | Views: 220
What do I do when a patron who used online self-registration comes in to get their full library card?
Last Updated: Sep 19, 2025 |
Topics:
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Views: 215
Where Can I Find the Training for the new Polaris Permissions?
Last Updated: Jun 23, 2025 |
Topics:
- Niche Academy
- Polaris /Leap
|
Views: 203
Logging On/Off of Polaris
Last Updated: Jul 28, 2022 |
Topics:
- Polaris /Leap
- Technology Services
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Views: 192
How Does Princh Wireless Printing Work?
Last Updated: Mar 06, 2025 |
Topics:
- Printers
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Views: 189
How do I set up my Receipt printer in Leap?
Last Updated: Oct 20, 2023 |
Topics:
- Polaris /Leap
- Printers
|
Views: 185
Board Member Orientation Packages
Last Updated: Jan 06, 2025 |
Topics:
- Board and Governance
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Views: 184
Purchasing, Cataloguing, & Technical Processing

Last Updated: May 03, 2024 | Views: 180
What do I need to Know about Weeding?
Last Updated: Dec 02, 2024 |
Topics:
- Collections
- Polaris /Leap
|
Views: 179
Website Training and Webguide Handbook
Last Updated: Apr 19, 2023 |
Topics:
- Training
- Website
|
Views: 174
Offline Circ Form
Last Updated: Jun 02, 2025 |
Topics:
- Circulation
|
Views: 171
Registering a New Patron
Last Updated: Oct 17, 2025 |
Topics:
- Patrons
- Polaris /Leap
|
Views: 166
Information Sheet for Items Already in Polaris
Last Updated: Sep 03, 2024 |
Topics:
- Cataloging
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Views: 157
How can I Dispose of My Weeded Materials? (Better World Books)
Last Updated: Sep 19, 2025 |
Topics:
- Collections
|
Views: 155
How Can I Find My Princh Printer ID?
Last Updated: Jan 10, 2025 |
Topics:
- Printers
|
Views: 155
How to Fix Polaris Login Issue - Win32 Error: 5

Last Updated: Feb 28, 2023 | Views: 154
Mugo FAQs – How to Create Banners and Featured Cards
Last Updated: Jun 14, 2024 |
Topics:
- Website
|
Views: 152
What are the Polaris permissions tiers?
Last Updated: Jun 23, 2025 |
Topics:
- Polaris /Leap
- Technology Services
|
Views: 148
Overdue and Billing Notices
Last Updated: Apr 13, 2023 |
Topics:
- Circulation
|
Views: 147
Leap - What is a record set and how do I make one?
Last Updated: Sep 02, 2025 |
Topics:
|
Views: 141
Lost or Damaged Materials
Last Updated: Apr 22, 2025 |
Topics:
- Circulation
- Polaris /Leap
|
Views: 140
How do I use Envisionware?
Last Updated: Jun 11, 2025 |
Topics:
- Library Operations
- Training
|
Views: 139
What are the TRAC Operational Guidelines and how can I find a copy?

Last Updated: Jun 11, 2024 | Views: 136
How to Run Overdue and Billing Notices
Last Updated: Mar 12, 2025 |
Topics:
|
Views: 135
What do I tell patrons who believe they are receiving spam texts coming from TRAC?

Last Updated: Oct 14, 2022 | Views: 134
Streaming vs. Downloading
Last Updated: Jul 20, 2021 |
Topics:
- Technology Services
|
Views: 130
Outside Purchases
Last Updated: Jun 06, 2025 |
Topics:
- Bibliographic Services
- Cataloging
|
Views: 128
Writing an Exception in Windows Defender for Trojan:JS/CoinHive.B

Last Updated: Jan 10, 2023 | Views: 125
How do I access in-library digital resources at my Library?

Last Updated: Jul 29, 2025 | Views: 122
Printing from a phone or tablet using Princh

Last Updated: Mar 06, 2025 | Views: 118
Do you have a recent salary or wage survey for libraries in our area?
Last Updated: Sep 20, 2024 |
Topics:
|
Views: 116
Polaris Training for New Staff
Last Updated: Jun 23, 2025 |
Topics:
- Polaris /Leap
- Technology Services
|
Views: 108
How do I find World language Titles to Place Hold Requests?
Last Updated: Mar 12, 2024 |
Topics:
- Collections
- ILL
|
Views: 108
Item Record vs. Bibliographic Record
Last Updated: May 06, 2025 |
Topics:
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Views: 104
How can I request a Block of books?
Last Updated: Jun 02, 2025 |
Topics:
- Collections
- Member Library Services
|
Views: 103
How to Fix the Polaris Label Manager
Last Updated: Oct 06, 2025 |
Topics:
- Polaris /Leap
|
Views: 103
How to Find Your Computer's IP Address

Last Updated: Jan 03, 2023 | Views: 103
Mugo FAQs - How To Log In
Last Updated: Oct 08, 2024 |
Topics:
- Website
|
Views: 103
NLLS Phone Protocol

Last Updated: Nov 03, 2022 | Views: 100
Tired of sending books in for cataloging? Try Cat Sheet Direct!
Last Updated: Sep 08, 2025 |
Topics:
- Bib Services
- Cataloging
|
Views: 95
Mugo FAQs - How To Use Shared Content From NLLS on Your Website
Last Updated: Dec 18, 2024 |
Topics:
- Website
|
Views: 94
Mugo FAQs: How to Set Up eCard Registration Form
Last Updated: Sep 16, 2024 |
Topics:
- Website
|
Views: 93
Mugo FAQs - How to Set Up Your Menu Structure
Last Updated: Sep 04, 2024 |
Topics:
- Website
|
Views: 92
Why You Should Delete Your Emails
Last Updated: Jul 20, 2021 |
Topics:
- Technology Services
|
Views: 91
Mugo Training and Support Details
Last Updated: Aug 12, 2024 |
Topics:
- Website
|
Views: 90
Patrons from Other Libraries
Last Updated: Dec 19, 2023 |
Topics:
- Patrons
|
Views: 89
What should I include in a Help Desk Ticket?
Last Updated: Nov 25, 2021 |
Topics:
|
Views: 88
Why Should I Include a Patron's Birthdate in their Account Registration?

Last Updated: Apr 14, 2022 | Views: 88
My Star receipt quit working. How do I fix it?
Last Updated: Jul 09, 2021 |
Topics:
- Printers
- Technology Services
|
Views: 86
Where can I find help for Canva?

Last Updated: Jan 16, 2023 | Views: 86
Technology Purchase Guidelines
Last Updated: Nov 23, 2022 |
Topics:
- Technology Services
|
Views: 86
Bulk Changes
Last Updated: May 26, 2025 |
Topics:
- Circulation
|
Views: 85
Technology Replacement Guidelines
Last Updated: Oct 03, 2025 |
Topics:
- Technology Services
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Views: 85
What is Volume Control?
Last Updated: Jul 28, 2022 |
Topics:
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Views: 84
When a Staff Member Leaves the Library: Notifying the TSI Department
Last Updated: May 03, 2023 |
Topics:
- Technology Services
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Views: 82
How to Create an Email Signature in Microsoft Outlook
Last Updated: Jul 20, 2021 |
Topics:
- Technology Services
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Views: 81
How to Request Multiple Copies of a Title
Last Updated: May 14, 2024 |
Topics:
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Views: 81
How do I place holds from the public side of Relais?
Last Updated: Feb 09, 2024 |
Topics:
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Views: 78
How does 3D Print Takeout Service Work?
Last Updated: May 08, 2025 |
Topics:
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Views: 78
TRAC Patron Membership Form

Last Updated: Mar 30, 2022 | Views: 78
Using LibAnswers Order Desk Queue-Book/Collection Orders
Last Updated: May 11, 2023 |
Topics:
- LibAnswers
- Orders
|
Views: 77
What to Expect During a Power Outage at Headquarters

Last Updated: Oct 19, 2023 | Views: 77
A/V Repackaging Information and Prices
Last Updated: Jan 16, 2025 |
Topics:
- Bibliographic Services
- Processing
|
Views: 77
What is Grant Connect and how do I use it?
Last Updated: Oct 26, 2022 |
Topics:
- Member Library Services
|
Views: 76
Mugo FAQs - How to Change Your Hours (and Other Home Page Details)
Last Updated: Apr 25, 2025 |
Topics:
- Website
|
Views: 76
EResource Feats of Strength
Last Updated: Sep 25, 2023 |
Topics:
|
Views: 74
Mail and Delivery Services: General
Last Updated: Jul 19, 2021 |
Topics:
- Mail and Delivery
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Views: 74
File Storage Guidelines
Last Updated: Mar 10, 2023 |
Topics:
- Technology Services
|
Views: 74
Understanding the Network Equipment at Your Library
Last Updated: Mar 31, 2023 |
Topics:
- Technology Services
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Views: 74
How does the wireless scanner work?
Last Updated: Jul 25, 2025 |
Topics:
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Views: 73
Canva - How do I customize my eResource pamphlet in canva?
Last Updated: Jul 09, 2025 |
Topics:
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Views: 72
How to Place a Hold
Last Updated: Oct 17, 2025 |
Topics:
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Views: 71
Welcoming New Patrons
Last Updated: Jul 28, 2022 |
Topics:
- Patrons
|
Views: 71
What's the deal with the NLLS Floating Collection?
Last Updated: Oct 31, 2024 |
Topics:
- Circulation
- Collections
|
Views: 71
Polaris Find Tool
Last Updated: Jul 19, 2021 |
Topics:
- Searching
|
Views: 70
Reports
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 69
Need tech help? A guide to contacting the TSI department

Last Updated: Jul 19, 2022 | Views: 69
How do I partner with another organization to provide programming and other services?
Last Updated: Apr 30, 2025 |
Topics:
- Programs
|
Views: 68
How do I Place an Order Through NLLS?
Last Updated: Jan 04, 2022 |
Topics:
- Member Library Services
|
Views: 67
How to Identify Pirated Items

Last Updated: Mar 07, 2023 | Views: 67
How do I find my book allotment?

Last Updated: Jun 16, 2023 | Views: 66
Where can I find recordings and presentations/ handouts from 2023 Webinars?

Last Updated: Jun 01, 2023 | Views: 66
Ticket Submitting Guidelines
Last Updated: Nov 09, 2022 |
Topics:
- LibAnswers
|
Views: 66
Software Deployments and Updates

Last Updated: Oct 26, 2023 | Views: 65

Cancelling, Suspending, Reactivating, and Deleting Holds
Last Updated: Oct 17, 2025 |
Topics:
|
Views: 64
How to Place a Hold
Last Updated: Oct 17, 2025 |
Topics:
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Views: 71
What are SRSS/Polaris canned reports and how do I access them?
Last Updated: Oct 17, 2025 |
Topics:
- Library Statistics
- Polaris /Leap
|
Views: 63
Registering a New Patron
Last Updated: Oct 17, 2025 |
Topics:
- Patrons
- Polaris /Leap
|
Views: 166
How to do Inventory: Method using Leap and Simply Reports
Last Updated: Oct 17, 2025 |
Topics:
- Circulation
- Collections
|
Views: 50
How to add new items to Leap or Polaris
Last Updated: Oct 14, 2025 |
Topics:
|
Views: 262
What do I do with items donated to me by another library?

Last Updated: Oct 07, 2025 | Views: 24
How to Log Into Solaro

Last Updated: Oct 06, 2025 | Views: 2
How to Fix the Polaris Label Manager
Last Updated: Oct 06, 2025 |
Topics:
- Polaris /Leap
|
Views: 103
Technology Replacement Guidelines
Last Updated: Oct 03, 2025 |
Topics:
- Technology Services
|
Views: 85

What do I do when a patron who used online self-registration comes in to get their full library card?
Last Updated: Sep 19, 2025 |
Topics:
|
Views: 215
Mugo FAQs - How To Add An Event
Last Updated: Sep 03, 2025 |
Topics:
- Website
|
Views: 47
Mugo FAQs - How to Add an Event Exception
Last Updated: Apr 30, 2025 |
Topics:
- Website
|
Views: 20
Mugo FAQs - How to Change Your Hours (and Other Home Page Details)
Last Updated: Apr 25, 2025 |
Topics:
- Website
|
Views: 76
Mugo FAQs: How do I add a new block to my homepage?
Last Updated: Mar 20, 2025 |
Topics:
- Website
|
Views: 25
Mugo FAQs - How To Use Shared Content From NLLS on Your Website
Last Updated: Dec 18, 2024 |
Topics:
- Website
|
Views: 94
Mugo FAQs - Content Structure and Media Library Overview
Last Updated: Dec 02, 2024 |
Topics:
- Website
|
Views: 49
Mugo FAQs - How to Create and Post a Book List
Last Updated: Oct 08, 2024 |
Topics:
- Website
|
Views: 60
Mugo FAQs - How To Log In
Last Updated: Oct 08, 2024 |
Topics:
- Website
|
Views: 103
Mugo FAQs: How to Set Up eCard Registration Form
Last Updated: Sep 16, 2024 |
Topics:
- Website
|
Views: 93
Mugo FAQs - How to Set Up Your Menu Structure
Last Updated: Sep 04, 2024 |
Topics:
- Website
|
Views: 92
Mugo Training and Support Details
Last Updated: Aug 12, 2024 |
Topics:
- Website
|
Views: 90
Mugo FAQs – How to Create Banners and Featured Cards
Last Updated: Jun 14, 2024 |
Topics:
- Website
|
Views: 152
Website Training and Webguide Handbook
Last Updated: Apr 19, 2023 |
Topics:
- Training
- Website
|
Views: 174

How to do Inventory: Method using Leap and Simply Reports
Last Updated: Oct 17, 2025 |
Topics:
- Circulation
- Collections
|
Views: 50
How can I Dispose of My Weeded Materials? (Better World Books)
Last Updated: Sep 19, 2025 |
Topics:
- Collections
|
Views: 155
What do I need to do with my School-housed Public Library Collection, given the Ministerial Order?
Last Updated: Sep 16, 2025 |
Topics:
|
Views: 16
How do I use the Bulk Change Feature?
Last Updated: Sep 05, 2025 |
Topics:
|
Views: 16
How do I weed my collection?
Last Updated: Aug 15, 2025 |
Topics:
|
Views: 34
Lost, Claimed Lost and Damaged Items - LEAP
Last Updated: Aug 15, 2025 |
Topics:
|
Views: 21
How does the wireless scanner work?
Last Updated: Jul 25, 2025 |
Topics:
|
Views: 73
How do I request a kit from NLLS?
Last Updated: Jul 24, 2025 |
Topics:
|
Views: 342
How can I request a Block of books?
Last Updated: Jun 02, 2025 |
Topics:
- Collections
- Member Library Services
|
Views: 103
Is there a website I can go to that has age ratings for graphic novels?
Last Updated: May 26, 2025 |
Topics:
- Collections
- Processing
|
Views: 23
What do I need to Know about Weeding?
Last Updated: Dec 02, 2024 |
Topics:
- Collections
- Polaris /Leap
|
Views: 179
What's the deal with the NLLS Floating Collection?
Last Updated: Oct 31, 2024 |
Topics:
- Circulation
- Collections
|
Views: 71
How do I Manage my Collection?
Last Updated: Aug 28, 2024 |
Topics:
- Collections
- SimplyReports
|
Views: 391
How do I find World language Titles to Place Hold Requests?
Last Updated: Mar 12, 2024 |
Topics:
- Collections
- ILL
|
Views: 108

Cancelling, Suspending, Reactivating, and Deleting Holds
Last Updated: Oct 17, 2025 |
Topics:
|
Views: 64
How to Place a Hold
Last Updated: Oct 17, 2025 |
Topics:
|
Views: 71
How to do Inventory: Method using Leap and Simply Reports
Last Updated: Oct 17, 2025 |
Topics:
- Circulation
- Collections
|
Views: 50
What is the best way to place holds for patrons?
Last Updated: Sep 29, 2025 |
Topics:
|
Views: 13
What do I do when a patron who used online self-registration comes in to get their full library card?
Last Updated: Sep 19, 2025 |
Topics:
|
Views: 215
What does grouping holds do? How do I group holds?
Last Updated: Sep 11, 2025 |
Topics:
|
Views: 50
Lost, Claimed Lost and Damaged Items - LEAP
Last Updated: Aug 15, 2025 |
Topics:
|
Views: 21
How do I request a kit from NLLS?
Last Updated: Jul 24, 2025 |
Topics:
|
Views: 342
Offline Circ Form
Last Updated: Jun 02, 2025 |
Topics:
- Circulation
|
Views: 171
Leap: How do I use Leap?
Last Updated: Jun 02, 2025 |
Topics:
- Circulation
- Polaris /Leap
|
Views: 882
Bulk Changes
Last Updated: May 26, 2025 |
Topics:
- Circulation
|
Views: 85
Item Record vs. Bibliographic Record
Last Updated: May 06, 2025 |
Topics:
|
Views: 104
Lost or Damaged Materials
Last Updated: Apr 22, 2025 |
Topics:
- Circulation
- Polaris /Leap
|
Views: 140
How to Run Overdue and Billing Notices
Last Updated: Mar 12, 2025 |
Topics:
|
Views: 135
What's the deal with the NLLS Floating Collection?
Last Updated: Oct 31, 2024 |
Topics:
- Circulation
- Collections
|
Views: 71
How to Request Multiple Copies of a Title
Last Updated: May 14, 2024 |
Topics:
|
Views: 81
Why can't I Replace a lost item instead of paying the whole Replacement Fee?
Last Updated: Aug 16, 2023 |
Topics:
|
Views: 46
Overdue and Billing Notices
Last Updated: Apr 13, 2023 |
Topics:
- Circulation
|
Views: 147
How do I access library books on my KOBO?
Last Updated: Nov 29, 2022 |
Topics:
|
Views: 6943
Patron lost her Libby books when she got a new library card - can she get them back?
Last Updated: Jul 28, 2022 |
Topics:
|
Views: 47
Explanation of Statuses
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 46
Reports
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 69
Overdue Material
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 60
Checking In
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 46
Working with Quick-Circ Items
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 35
Create an On-The-Fly (OTF) Item at Check Out
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 51
Checking Out
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 37

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