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Knowledge Base: Library Help

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Browse Topics

How do I access library books on my KOBO?
Last Updated: Nov 29, 2022 |
Topics:
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Views: 6719
Where can I find content for social media?
Last Updated: Jan 13, 2025 |
Topics:
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Views: 2173
Why can't my email recipients open my attachments, and how do I fix it?

Last Updated: May 05, 2023 | Views: 1175
How do I fill out Cataloging (Cat) Sheets
Last Updated: Nov 26, 2024 |
Topics:
|
Views: 652
How do I use Leap?
Last Updated: Sep 13, 2024 |
Topics:
- Circulation
- Polaris /Leap
|
Views: 612
How do I run a circulation report?
Last Updated: Apr 23, 2021 |
Topics:
- Member Library Services
- SimplyReports
|
Views: 570
How do I log into SimplyReports?
Last Updated: Nov 02, 2022 |
Topics:
- Member Library Services
- SimplyReports
|
Views: 419
How are the numbers for library value statements calculated?

Last Updated: Mar 01, 2024 | Views: 402
How do I Manage my Collection?
Last Updated: Aug 28, 2024 |
Topics:
- Collections
- SimplyReports
|
Views: 307
How to access Parkland's OverDrive materials with your TRAC card?
Last Updated: Mar 09, 2022 |
Topics:
- eResources
- Training
|
Views: 296
What do I do with this ILL Item?!
Last Updated: Jan 09, 2025 |
Topics:
- ILL
- Member Library Services
|
Views: 226
Microsoft Office Licensing for Your Library
Last Updated: May 03, 2023 |
Topics:
- Technology Services
|
Views: 202
How can I use a Teams Site for my Library?

Last Updated: Dec 22, 2022 | Views: 194
Board Member Orientation Packages
Last Updated: Jan 06, 2025 |
Topics:
- Board and Governance
|
Views: 166
How do I request a Book Block or STEAM Kit?

Last Updated: Oct 29, 2024 | Views: 166
Website Training and Webguide Handbook
Last Updated: Apr 19, 2023 |
Topics:
- Training
- Website
|
Views: 151
Logging On/Off of Polaris
Last Updated: Jul 28, 2022 |
Topics:
- Polaris /Leap
- Technology Services
|
Views: 149
What do I do when a patron who used online self-registration comes in to get their full library card?
Last Updated: Oct 01, 2024 |
Topics:
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Views: 134
How do I run the Polaris report for my Annual Report?
Last Updated: Jan 15, 2025 |
Topics:
- Advocacy
- Polaris /Leap
|
Views: 132
How to Fix Polaris Login Issue - Win32 Error: 5

Last Updated: Feb 28, 2023 | Views: 131
Hoopla Error Message

Last Updated: Aug 03, 2022 | Views: 125
Purchasing, Cataloguing, & Technical Processing

Last Updated: May 03, 2024 | Views: 123
Overdue and Billing Notices
Last Updated: Apr 13, 2023 |
Topics:
- Circulation
|
Views: 111
Offline Circ Form
Last Updated: Oct 09, 2024 |
Topics:
- Circulation
|
Views: 110
Where do I get the information I need for my Annual Report?

Last Updated: Jan 30, 2024 | Views: 110
What do I tell patrons who believe they are receiving spam texts coming from TRAC?

Last Updated: Oct 14, 2022 | Views: 108
Registering a New Patron
Last Updated: Jul 28, 2022 |
Topics:
- Patrons
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Views: 105
How to add items to Polaris
Last Updated: Sep 25, 2024 |
Topics:
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Views: 104
What do I need to Know about Weeding?
Last Updated: Dec 02, 2024 |
Topics:
- Collections
- Polaris /Leap
|
Views: 101
Mugo FAQs – How to Create Banners and Featured Cards
Last Updated: Jun 14, 2024 |
Topics:
- Website
|
Views: 95
Do you have a recent salary or wage survey for libraries in our area?
Last Updated: Sep 20, 2024 |
Topics:
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Views: 95
How do I find World language Titles to Place Hold Requests?
Last Updated: Mar 12, 2024 |
Topics:
- Collections
- ILL
|
Views: 92
Writing an Exception in Windows Defender for Trojan:JS/CoinHive.B

Last Updated: Jan 10, 2023 | Views: 87
How do I set up my Receipt printer in Leap?
Last Updated: Oct 20, 2023 |
Topics:
- Polaris /Leap
- Printers
|
Views: 85
NLLS Phone Protocol

Last Updated: Nov 03, 2022 | Views: 85
How to Find Your Computer's IP Address

Last Updated: Jan 03, 2023 | Views: 78
How can I request a Block of books?
Last Updated: Dec 02, 2024 |
Topics:
- Collections
- Member Library Services
|
Views: 76
Outside Purchases

Last Updated: Jul 10, 2024 | Views: 74
How can I Dispose of My Weeded Materials? (Better World Books)
Last Updated: Jul 20, 2023 |
Topics:
- Collections
|
Views: 74
What are the TRAC Operational Guidelines and how can I find a copy?

Last Updated: Jun 11, 2024 | Views: 73
Technology Purchase Guidelines
Last Updated: Nov 23, 2022 |
Topics:
- Technology Services
|
Views: 70
Patrons from Other Libraries
Last Updated: Dec 19, 2023 |
Topics:
- Patrons
|
Views: 65
How to Create an Email Signature in Microsoft Outlook
Last Updated: Jul 20, 2021 |
Topics:
- Technology Services
|
Views: 64
When a Staff Member Leaves the Library: Notifying the TSI Department
Last Updated: May 03, 2023 |
Topics:
- Technology Services
|
Views: 64
What should I include in a Help Desk Ticket?
Last Updated: Nov 25, 2021 |
Topics:
|
Views: 63
Mugo FAQs - How to Set Up Your Menu Structure
Last Updated: Sep 04, 2024 |
Topics:
- Website
|
Views: 62
Why You Should Delete Your Emails
Last Updated: Jul 20, 2021 |
Topics:
- Technology Services
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Views: 62
What is Volume Control?
Last Updated: Jul 28, 2022 |
Topics:
|
Views: 62
Where can I find help for Canva?

Last Updated: Jan 16, 2023 | Views: 58
File Storage Guidelines
Last Updated: Mar 10, 2023 |
Topics:
- Technology Services
|
Views: 57
What to Expect During a Power Outage at Headquarters

Last Updated: Oct 19, 2023 | Views: 57
Mugo Training and Support Details
Last Updated: Aug 12, 2024 |
Topics:
- Website
|
Views: 56
Information Sheet for Items Already in Polaris
Last Updated: Sep 03, 2024 |
Topics:
- Cataloging
|
Views: 56
Technology Replacement Guidelines
Last Updated: Nov 23, 2022 |
Topics:
- Technology Services
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Views: 56
EResource Feats of Strength
Last Updated: Sep 25, 2023 |
Topics:
|
Views: 55
What is Grant Connect and how do I use it?
Last Updated: Oct 26, 2022 |
Topics:
- Member Library Services
|
Views: 53
Where can I find recordings and presentations/ handouts from 2023 Webinars?

Last Updated: Jun 01, 2023 | Views: 52
Understanding the Network Equipment at Your Library
Last Updated: Mar 31, 2023 |
Topics:
- Technology Services
|
Views: 51
Using LibAnswers Order Desk Queue-Book/Collection Orders
Last Updated: May 11, 2023 |
Topics:
- LibAnswers
- Orders
|
Views: 51
Lost or Damaged Materials
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 51
What's the deal with the NLLS Floating Collection?
Last Updated: Oct 31, 2024 |
Topics:
- Circulation
- Collections
|
Views: 50
How do I Access the new STEAM kit booking dashboard?

Last Updated: Mar 18, 2024 | Views: 49
Software Deployments and Updates

Last Updated: Oct 26, 2023 | Views: 49
How to Identify Pirated Items

Last Updated: Mar 07, 2023 | Views: 49
A/V Repackaging Information and Prices
Last Updated: Jan 16, 2025 |
Topics:
- Bibliographic Services
- Processing
|
Views: 48
Internet Speeds
Last Updated: Dec 06, 2023 |
Topics:
- Technology Services
|
Views: 48
How do I Place an Order Through NLLS?
Last Updated: Jan 04, 2022 |
Topics:
- Member Library Services
|
Views: 48
Northern Lights Mentorship Project
Last Updated: Jul 04, 2024 |
Topics:
- Member Library Services
- Training
|
Views: 47
How do you connect to PressReader at Home?
Last Updated: Dec 02, 2024 |
Topics:
- eResources
|
Views: 47
Mugo FAQs: How to Set Up eCard Registration Form
Last Updated: Sep 16, 2024 |
Topics:
- Website
|
Views: 47
Mugo FAQs - How to Change Your Hours (and Other Home Page Details)
Last Updated: Oct 09, 2024 |
Topics:
- Website
|
Views: 46
Mugo FAQs - How To Log In
Last Updated: Oct 08, 2024 |
Topics:
- Website
|
Views: 46
Guidelines for Recycling and Donating Old Computers
Last Updated: May 03, 2023 |
Topics:
- Technology Services
|
Views: 46
If Reports and Notices will not open, and the error message “An exception has occurred: Attempting to deserialize an empty stream.”

Last Updated: Jan 20, 2023 | Views: 45
How do I place holds from the public side of Relais?
Last Updated: Feb 09, 2024 |
Topics:
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Views: 45
What do I need to know about hiring staff?

Last Updated: Sep 02, 2022 | Views: 45
Reports
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 44
TRAC Patron Membership Form

Last Updated: Mar 30, 2022 | Views: 44
Why Should I Include a Patron's Birthdate in their Account Registration?

Last Updated: Apr 14, 2022 | Views: 44
How to Fix the Polaris Label Manager
Last Updated: May 28, 2024 |
Topics:
- Polaris /Leap
|
Views: 43
How do I find my book allotment?

Last Updated: Jun 16, 2023 | Views: 43
Using LibAnswers Order Desk Queue-Supply Orders
Last Updated: May 11, 2023 |
Topics:
- LibAnswers
- Orders
|
Views: 43
How does the wireless scanner work?

Last Updated: Aug 28, 2024 | Views: 42
Where do I find information on Summer or Winter reading programs?
Last Updated: Dec 08, 2022 |
Topics:
- Reading Programs
|
Views: 41
What is Circ Status: Shelving?

Last Updated: Jun 16, 2023 | Views: 40
Polaris Find Tool
Last Updated: Jul 19, 2021 |
Topics:
- Searching
|
Views: 40
What do I have access to in my Microsoft Suite?
Last Updated: Dec 01, 2022 |
Topics:
- Training
|
Views: 40
Need tech help? A guide to contacting the TSI department

Last Updated: Jul 19, 2022 | Views: 40
Microsoft Teams: Your Library’s Team and Creating New Teams
Last Updated: Dec 22, 2022 |
Topics:
- Technology Services
|
Views: 39
Wireless Statistics and Reports

Last Updated: Jan 26, 2023 | Views: 39
How to attend a meeting in Microsoft Teams
Last Updated: Apr 29, 2021 |
Topics:
- Technology Services
|
Views: 38
My Star receipt quit working. How do I fix it?
Last Updated: Jul 09, 2021 |
Topics:
- Printers
- Technology Services
|
Views: 38
What do I need to know about Communication Channels for NLLS?

Last Updated: Dec 20, 2022 | Views: 38
Wireless Internet: Information and Guidelines
Last Updated: Dec 06, 2023 |
Topics:
- Technology Services
|
Views: 38
Digital books

Last Updated: Dec 20, 2021 | Views: 38
Mugo FAQs - How to Create and Post a Book List
Last Updated: Oct 08, 2024 |
Topics:
- Website
|
Views: 37
Ticket Submitting Guidelines
Last Updated: Nov 09, 2022 |
Topics:
- LibAnswers
|
Views: 37
Mugo FAQs - How To Use Shared Content From NLLS on Your Website
Last Updated: Dec 18, 2024 |
Topics:
- Website
|
Views: 36
How to check In Processing/Cataloging Status of Items

Last Updated: Jan 09, 2023 | Views: 36
What is a Microsoft license?

Last Updated: Oct 27, 2022 | Views: 36

How do I partner with another organization to provide programming and other services?
Last Updated: Jan 20, 2025 |
Topics:
- Programs
|
Views: 15
A/V Repackaging Information and Prices
Last Updated: Jan 16, 2025 |
Topics:
- Bibliographic Services
- Processing
|
Views: 48
How Does Princh Wireless Printing Work?
Last Updated: Jan 15, 2025 |
Topics:
- Printers
|
Views: 33
How do I run the Polaris report for my Annual Report?
Last Updated: Jan 15, 2025 |
Topics:
- Advocacy
- Polaris /Leap
|
Views: 132
Where can I find content for social media?
Last Updated: Jan 13, 2025 |
Topics:
|
Views: 2173
How Can I Find My Princh Printer ID?
Last Updated: Jan 10, 2025 |
Topics:
- Printers
|
Views: 30
What do I do with this ILL Item?!
Last Updated: Jan 09, 2025 |
Topics:
- ILL
- Member Library Services
|
Views: 226
Board Member Orientation Packages
Last Updated: Jan 06, 2025 |
Topics:
- Board and Governance
|
Views: 166
Mugo FAQs - How To Use Shared Content From NLLS on Your Website
Last Updated: Dec 18, 2024 |
Topics:
- Website
|
Views: 36
Why NLLS Uses the 2019 Municipal Affairs Population List for Levy Calculations

Last Updated: Dec 18, 2024 | Views: 9

Mugo FAQs - How To Use Shared Content From NLLS on Your Website
Last Updated: Dec 18, 2024 |
Topics:
- Website
|
Views: 36
Mugo FAQs - How to Add an Event Exception
Last Updated: Dec 17, 2024 |
Topics:
- Technology Services
- Website
|
Views: 4
Mugo FAQs - How To Add An Event
Last Updated: Dec 02, 2024 |
Topics:
- Website
|
Views: 13
Mugo FAQs - Content Structure and Media Library Overview
Last Updated: Dec 02, 2024 |
Topics:
- Website
|
Views: 25
Mugo FAQs - How to Change Your Hours (and Other Home Page Details)
Last Updated: Oct 09, 2024 |
Topics:
- Website
|
Views: 46
Mugo FAQs - How to Create and Post a Book List
Last Updated: Oct 08, 2024 |
Topics:
- Website
|
Views: 37
Mugo FAQs - How To Log In
Last Updated: Oct 08, 2024 |
Topics:
- Website
|
Views: 46
What do I do when a patron who used online self-registration comes in to get their full library card?
Last Updated: Oct 01, 2024 |
Topics:
|
Views: 134
Mugo FAQs: How to Set Up eCard Registration Form
Last Updated: Sep 16, 2024 |
Topics:
- Website
|
Views: 47
Mugo FAQs - How to Set Up Your Menu Structure
Last Updated: Sep 04, 2024 |
Topics:
- Website
|
Views: 62
Mugo Training and Support Details
Last Updated: Aug 12, 2024 |
Topics:
- Website
|
Views: 56
Mugo FAQs – How to Create Banners and Featured Cards
Last Updated: Jun 14, 2024 |
Topics:
- Website
|
Views: 95
Website Training and Webguide Handbook
Last Updated: Apr 19, 2023 |
Topics:
- Training
- Website
|
Views: 151

What do I need to Know about Weeding?
Last Updated: Dec 02, 2024 |
Topics:
- Collections
- Polaris /Leap
|
Views: 101
How can I request a Block of books?
Last Updated: Dec 02, 2024 |
Topics:
- Collections
- Member Library Services
|
Views: 76
What's the deal with the NLLS Floating Collection?
Last Updated: Oct 31, 2024 |
Topics:
- Circulation
- Collections
|
Views: 50
How do I Manage my Collection?
Last Updated: Aug 28, 2024 |
Topics:
- Collections
- SimplyReports
|
Views: 307
How do I find World language Titles to Place Hold Requests?
Last Updated: Mar 12, 2024 |
Topics:
- Collections
- ILL
|
Views: 92
How can I Dispose of My Weeded Materials? (Better World Books)
Last Updated: Jul 20, 2023 |
Topics:
- Collections
|
Views: 74

What's the deal with the NLLS Floating Collection?
Last Updated: Oct 31, 2024 |
Topics:
- Circulation
- Collections
|
Views: 50
Offline Circ Form
Last Updated: Oct 09, 2024 |
Topics:
- Circulation
|
Views: 110
What do I do when a patron who used online self-registration comes in to get their full library card?
Last Updated: Oct 01, 2024 |
Topics:
|
Views: 134
How do I use Leap?
Last Updated: Sep 13, 2024 |
Topics:
- Circulation
- Polaris /Leap
|
Views: 612
How to Run Overdue and Billing Notices
Last Updated: May 14, 2024 |
Topics:
|
Views: 23
How to Place a Hold
Last Updated: May 14, 2024 |
Topics:
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Views: 18
Cancelling, Suspending, Reactivating, and Deleting Holds
Last Updated: May 14, 2024 |
Topics:
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Views: 25
How to Request Multiple Copies of a Title
Last Updated: May 14, 2024 |
Topics:
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Views: 35
What does grouping holds do? How do I group holds?
Last Updated: May 14, 2024 |
Topics:
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Views: 20
Why can't I Replace a lost item instead of paying the whole Replacement Fee?
Last Updated: Aug 16, 2023 |
Topics:
|
Views: 31
Overdue and Billing Notices
Last Updated: Apr 13, 2023 |
Topics:
- Circulation
|
Views: 111
How do I access library books on my KOBO?
Last Updated: Nov 29, 2022 |
Topics:
|
Views: 6719
Patron lost her Libby books when she got a new library card - can she get them back?
Last Updated: Jul 28, 2022 |
Topics:
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Views: 31
Explanation of Statuses
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 26
Bulk Changes
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 28
Lost or Damaged Materials
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 51
Reports
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 44
Overdue Material
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 30
Checking In
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 26
Working with Quick-Circ Items
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 16
Create an On-The-Fly (OTF) Item at Check Out
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 27
Checking Out
Last Updated: Jul 19, 2021 |
Topics:
- Circulation
|
Views: 22

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