How to Place a Hold

Open the attached How to Place a Hold document to learn how to place a hold from either the Patron account or the Bibliographic record.

Patron hold limits are set at the library level by patron code. Submit a ticket to ask@nlls.ab.ca to change hold limits.

Hold Statuses

Holds statuses change automatically. It is important to check in ALL items received in the library, including new materials, as this causes the item status to change.

The most common HOLDS STATUSES are:

• PENDING – The hold has been placed and the system is checking to see if there is an available copy.
• ACTIVE – An available copy has been identified and the holds alert will show on that library’s picklist.
• SHIPPED – The item has been scanned at a library and is being shipped to your location.
• HELD – The item has arrived at its destination library and is scanned. It is now available for the patron to check out.
• UNCLAIMED – A hold is considered unclaimed if a patron does not pick up the hold within ten days.
• CANCELLED – The hold has been cancelled (possibly by the patron or because the last copy has become unavailable). A notification is sent to the patron if a hold is cancelled for any reason.
• IN-TRANSIT – The item is being returned to its home library.