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We had a patron get a new card because she lost the old one. She lost all the books that she was reading on Libby. Is there a way to get them back for her, or does she just have to download them on Libby again?
If you ever get a patron who wants to transfer their Libby holds/history/books from one library card to another (like if they've lost a card), we can absolutely do that - it's one of the steps we do when merging accounts when a patron moves from one library to another, as well. It should work no matter where they had their last card, so if they've moved from Edmonton or somewhere else non-TRAC, that's fine too as long as they were using Libby at their last library.
All you have to do is send us at NLLS a ticket listing the patron's old barcode and new barcode (and which one is which) and we'll be happy to make it happen!
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