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A patron reported that they have not been able to access Hoopla for past 6 weeks. They said that whenever they try to borrow, they get “Sorry our lending policy does not allow you to borrow this item. Please contact your library” message. I checked their account and they don’t have any blocks such as expired card, fines, overdues, etc
This error is triggered when your library card number or library card PIN/password has changed. The patron can login into hoopla, but can't actually borrow anything. To fix this problem, login to hoopla and visit Settings --- Library and update the information. Please remember that passwords should contain only four digits, all numerical-- otherwise some of our eResources may not allow access.
Hoopla has a web page where error messages are explained: Check it out!
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