Knowledge Base: Library Help

The following instructions will guide staff through how solve the Win32 Error: 5 issue when logging into the desktop Polaris client. 

Identifying the error

If the Win32 Error: 5 message (pictured below) appears on a staff computer, it has been discovered that it is due to the computer not being fully up-to-date to the current Windows 10 operating system (Windows 10 - 22H2). 

Upgrading your computer to 22H2

To solve this issue, ensure your computer is up-to-date by following these steps:

1. Open the Start menu and select Settings (gear icon), then select Update & Security.
2. Click the Check for updates button that appears to search for any that may be available. If this button doesn’t appear, click Check online for updates from Microsoft Update (this will be in blue text).
3. Download and install any updates that appear, especially any feature updates. If asked to download/install Windows 11, please decline the prompt.
4. Once your computer is updated to version 22H2 and has been restarted, attempt to access Polaris again. If you are unsure that the update has gone through, open Settings from the Start menu again, select System and then About. Look for the version under Windows specifications. If it reads 22H2, your computer is up-to-date.

Questions?

If you have any questions, contact the TSI Department at ask@nlls.ab.ca.