Knowledge Base: NLLS Policies

Driver Safety and Service Incentive Policy

At Northern Lights Library System (NLLS), we value our members’ safety and satisfaction and prioritize our drivers' well-being. To ensure the highest standards of service and safety on the road, we have implemented the following Safety and Service Policy for our drivers.
 

Policy Overview:

Drivers who meet the specified safety and service standards will be eligible for additional compensation of $20 per day of driving, paid out quarterly. To qualify for this incentive, drivers must meet the following Safety and Service Standards.

Safety and Service Standards:

1. Driving Record: Maintain a clean driving record and provide an annual copy to NLLS administration.
2. Motor Vehicle Violations: To qualify for the incentive, drivers must not receive any driving tickets or convictions during the quarter.
3. At-Fault Driving Incidents: Drivers must not be at fault in any driving incidents during the quarter.
4. Service Complaints: Drivers must receive no more than two service or safety complaints from members or others on the road during the quarter.
5. Promptness and Reliability: Drivers will arrive at shifts on time and complete routes in a timeframe conducive to the length of the route and the road conditions. More than three late arrivals to a shift in a quarter will disqualify the driver from the quarter’s incentive.
6. Billing: Drivers will ensure their monthly invoice reaches the finance officer by the 20^th day of each month. More than 1 late invoice in a quarter will disqualify the driver from that quarter’s incentive program.

Incentive Payment:

Drivers who meet all the safety and service standards outlined above will be eligible to receive the additional compensation of $20 per day of driving, up to a maximum of 213 days annually. This incentive will be paid out quarterly, provided the driver has met the criteria for the entire quarter.

Monitoring and Evaluation:

The Bibliographic Services Manager will closely monitor drivers' performance to ensure safety and service standards compliance. Any violations or failure to meet the criteria outlined in this policy may result in disqualification from receiving the incentive. It could lead to further disciplinary action, including termination of the contract.
 

Appeals Process:

If a driver believes they have been unfairly disqualified from receiving the incentive, they may submit an appeal to the Executive Director for review. Appeals will be considered on a case-by-case basis, and decisions will be made based on the merits of the individual situation.

Conclusion:

At NLLS, we are committed to promoting a culture of safety and excellence among our drivers. By adhering to the standards outlined in this policy, our drivers contribute to the safety of our roads and enhance the overall experience for our valued members. We appreciate the dedication and commitment of our drivers in upholding these standards and ensuring the continued success of NLLS.