Complaints & Objections to Library Materials
Answer
Complaints:
- All patron comments, whether verbal or written, will be heard and responded to by Library staff or Board members.
Patron Objections to Library Materials:
- Vegreville Centennial Library is a resource where many points of view and modes of expression can be examined without hindrance. Few ideas and opinions have universal acceptance or condemnation in a pluralistic society. The use of language and images, either descriptive or expressive, can in itself stimulate controversy. The Library, therefore, recognizes the right of individuals to express opposition to creators' ideas or their creative language in materials selected for the library. However, the Library will not engage to satisfy patrons by removing items purchased in compliance with the principles of their Collection Development policy.
- A patron who questions the selection of library materials will be asked to fill out a "Request for Reconsideration of Library Materials" form. While patrons may informally discuss their objections to materials with Library staff and management, formal objections to library materials will only be accepted in writing via this form.
- The completed form will be given to the Library Manager who will prepare a re evaluation of the material in question to be presented to the Library Board at their next regularly scheduled meeting. If several objections about an item are received at the same time, they will usually be considered in the same re-evaluation. The Board will then make a final decision regarding the material in question.
- The patron will be notified in writing of the decision of the Board.
- While complaints about materials are being considered, access to the challenged materials or other related materials shall not be restricted.