Grievance and Conflict Resolution
Answer
Library personnel have a means of safely presenting any grievances or conflicts should they arise.
Guidelines & Procedures
- An employee or volunteer, having a grievance or concern arising from the interpretation, application, operation or alleged violation of the conditions of employment or other matter(s) relating to her/his employment, should first discuss the concern with the Library Manager to resolve the matter. If the Library Manager has a concern, he/she should discuss the matter with the Board Chairperson.
- If the griever and the Library Manager or the Library Manager and the Board Chairperson cannot resolve the issue, a full written record of the concern should be made to the Board within 5 days of the discussion.
- The Board shall then act as the Grievance Committee. A written response or decision shall be forwarded to the griever within 10 days of the original written concern being received.
- If the response or decision of the Board is unsatisfactory to the concerned parties, he/she has the right to appeal to the Alberta Labour Relations Board or other organizations as applicable.