Information Service Policy
Answer
PURPOSE
The Boyle Public Library provides information services to assist people with recreational and informational needs to the best of its ability
The purpose of Boyle Public Library’s Information Service Policy is to:
- Provide library staff with direction as to what they can and cannot do.
- Provide the public with guidelines to what services they can expect from the library staff.
INTRODUCTION
Boyle Public Library provides information services to all people who ask for assistance.
Boyle Public Library serves the public from our location in the basement of the
Boyle Public Library serves promptly and courteously all ages of people.
Boyle Public Library provides services during our open hours
Tuesday – Saturday – 12:30 p.m. – 5:00 p.m.
TYPES OF INFORMATION SERVICES
- Information
Assist people to find information they require and answer any questions they may have.
- Instruction
Provide instruction on how to use library tools (catalog and internet, photocopier) and other reference materials in library collection (atlas, dictionary, etc.).
- Reader’s Advisory
Library staff will assist patrons in choosing which library materials they desire to read. Library staff will assist in searching the catalog for authors, titles and subjects in fiction and non-fiction titles.
- Referral
Library staff shall, after exhausting all resources in library and/or Library System, direct or refer users to outside agencies or local resources (lawyers, hospital, agricultural society, etc.)
Library staff will, when information cannot be found in our library, ask our Library System and inform patron that this may take a little while but as soon as you get information you will let them know.
Library staff shall take full advantage of Interlibrary Loan services to request titles of materials we do not have in collection.
- Bibliographic
Library staff will provide or assist people to acquire lists of materials found in collection on certain subjects or on works by certain authors.