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My staff member reported that she stopped getting emails from groups.io some time ago. Why is this happening, and what can I do to fix it?
If someone has stopped receiving emails from groups.io, the first thing to check is whether the account has been re-verified. In March 2024, Groups.io asked its members to re-verify their accounts to avoid having groups.io emails caught in spam filters. More information is available in their FAQ.
If the problem is the re-verification, the staff member should be able to resume getting emails by going to https://groups.io/login and logging in with her email and password (if they have it), or using the 'email me a link to log in' button. The act of logging in should reactivate their account and they should start receiving those emails again.
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