Knowledge Base: Library Help

I have been looking into this issue which has been reported from numerous library patrons lately. Here is what I have found so far:

It depends on who their cell phone carrier is as I believe some of them have stop providing the short messaging service for free and the end user would have to pay for it. I found an email back in 2018 from Stephanie that Rogers for example no longer supporting the SMTP – SMS service and the customer would have to subscribe to the email to text service that they would have to pay for. Form Rogers -  “At present, when a customer receives an smtp-to-sms message (i.e. a library notification), they will instead receive a message telling them that they have a message and that they need to reply to it to receive it. This will subscribe them to the $5/month service.”

I will continue to seek clarification on this-- but for now it may be best to advise them to switch to email reminders, and to add their email account to their phone so they can receive notifications to their mobile.

Cheers,

Jessie