How to apply payment of late fees to a credit?
I have a patron who has a credit of $3 on their account. They have late fees of $1.20. How do we process this transaction?
Answer
You can pay charges from credit (fines, fees, charges for late books, or anything else applied to a patron's account) the same way you pay charges normally, with one small change: when you get to the Pay window, open the 'Method' dropdown and choose 'Pay from credit' instead of 'Cash'.
'Pay from credit' doesn't appear in the dropdown list unless the patron actually has a credit on their account.
More detailed instructions can be found here: Paying a Patron Account Charge From Credit. You will need to be logged into your library Microsoft account to access them.